Support

How can we help?

Get the support you need to build with Vaultbrix. Browse our docs, check FAQs, or contact our team.

Contact Us

Email Support
Get help via email

Send us an email and we'll get back to you within 24 hours (business days).

Documentation
Self-service guides

Browse our comprehensive documentation for guides, tutorials, and API references.

Community
Join the conversation

Connect with other Vaultbrix users and our team on Discord. Join the waitlist to be notified when we launch.

Frequently Asked Questions

What is Vaultbrix?

Vaultbrix is the first European AI-native DBaaS platform. Built on a Supabase fork with pgvector and Snipara Context Engineering, hosted on Swiss infrastructure. Every project includes an AI context engine that allows any LLM to natively understand your schema.

Is my data stored in Switzerland?

Yes. All data is stored exclusively in Switzerland (Geneva region), ensuring GDPR and Swiss LPD compliance. We use Infomaniak Swiss Cloud infrastructure with no data transfers outside of Switzerland.

Is Vaultbrix compatible with Supabase?

Yes. Vaultbrix is built on a Supabase fork and maintains full API compatibility. You can use the official Supabase client libraries and migrate existing Supabase projects with minimal changes.

What is the AI Context Engine?

Every Vaultbrix project includes Snipara - an AI context engine that allows any LLM (Claude, GPT, etc.) to understand your schema without manual context assembly. It compresses 500K tokens to 5-15K while preventing hallucinations.

How do I connect my AI tools?

Add the Vaultbrix MCP server to your ~/.claude/mcp.json or .cursor/mcp.json config file. See our documentation for detailed setup instructions.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) through Stripe. Enterprise customers can also pay via invoice with NET-30 terms.

Support by Plan

Free & Starter
Community
48h email response time
Full documentation access
Community Discord (coming soon)
Pro
Priority
24h priority email response
Full documentation access
Direct support channel
Enterprise
Dedicated
4h SLA response time
Dedicated support engineer
Slack/Teams integration